WE'RE HIRING

CUSTOMER SERVICE OFFICER - Permanent Part Time

(25 - 30 Hours Per Week)

Join Our Team!

Gwandalan Bowling Club is seeking a friendly, professional and highly organised Customer Service Officer to join our team.

As a valued part of our local community, Gwandalan Bowling Club prides itself on providing a welcoming environment where members and guests can relax, connect and enjoy everything our Club has to offer.

Delivering exceptional customer service is at the heart of what we do, and we are looking for someone who shares that commitment.

This is a diverse and rewarding position that combines front-line customer service with essential administration and accounts responsibilities. We are seeking someone who genuinely enjoys interacting with people, takes pride in their work and understands the importance of creating a positive first impression.

The successful applicant will be approachable, confident and professional, with excellent communication skills and the ability to manage competing priorities in a busy environment.

While strong administration and accounts experience is important, we place equal emphasis on finding someone with a genuine passion for customer service, a positive attitude and a willingness to go above and beyond for our members and guests.

We are looking for a reliable and motivated individual who can become an integral part of our team, with an immediate start available.

ABOUT THE ROLE

As our Customer Service Officer, you will play an important role in the day-to-day administration operations of Gwandalan Bowling Club.

Working across reception, administration and accounts, you will be responsible for providing a consistently high standard of service while ensuring essential administrative and financial processes are completed accurately and efficiently.

You will often be the first point of contact for our members, guests, suppliers and visitors. Your ability to make people feel welcome, respond to enquiries professionally and assist with a friendly, solutions-focused approach will be essential to your success.

This position requires someone who can confidently balance customer-facing responsibilities with detailed administrative tasks, maintain confidentiality and work effectively both independently and as part of a team.

Above all, we are looking for someone who understands that exceptional customer service is more than simply answering questions. It is about building positive relationships, taking initiative, resolving concerns and ensuring every interaction reflects the welcoming and professional standards of our Club.

KEY RESPONSIBILITIES

Customer Service & Reception

Provide a warm, friendly and professional welcome to all members, guests and visitors.
Deliver exceptional customer service across all interactions, ensuring members and guests feel valued, respected and supported.
Act as a first point of contact for enquiries, providing accurate information and assistance in a timely manner.
Answer incoming telephone calls and respond to email enquiries professionally and efficiently.
Assist members and guests with general Club enquiries, membership matters and information about Club facilities, services and activities.
Ensure all relevant entry requirements, identification checks and Club compliance procedures are followed.
Handle customer concerns and enquiries with patience, professionalism and a solutions-focused approach, escalating matters to management when required.
Build positive relationships with members, guests, colleagues and suppliers.
Maintain a professional, organised and welcoming reception environment.
Consistently represent the Club in a positive manner and uphold our commitment to exceptional customer service.

Administration & Accounts

Process supplier invoices accurately and efficiently using Xero accounting software.
Reconcile supplier statements, identify discrepancies and assist with the preparation and processing of payments.
Complete daily income reconciliations, banking and associated financial administration.
Maintain accurate financial records and ensure documentation is appropriately recorded and filed.
Undertake general data entry, record keeping and document management.
Prepare reports, spreadsheets and other administrative documentation as required.
Manage incoming correspondence and assist with the coordination of general administrative enquiries.
Maintain organised filing systems and ensure information is handled accurately and confidentially.
Provide administrative support to management and other departments as required.
Assist with additional administrative and operational duties to support the efficient running of the Club.

WHAT YOU SHOULD HAVE

We are looking for someone who brings a combination of excellent interpersonal skills, strong attention to detail and proven administrative ability.

Customer Service & Communication

A genuine passion for delivering outstanding customer service.
A friendly, approachable and professional manner, with the ability to communicate confidently with people from all walks of life.
Excellent verbal and written communication skills.
The ability to remain calm, patient and professional when dealing with difficult situations or customer concerns.
A proactive attitude and willingness to take initiative to assist members, guests and colleagues.
Strong interpersonal skills and the ability to build positive working relationships.
An understanding of the importance of maintaining a positive and professional image when representing the Club.
A team-focused attitude, with a willingness to support colleagues and contribute to a positive workplace culture.

Administration & Technical Skills

Previous experience in an administration, accounts payable, reception or similar position.
Experience using Xero accounting software or a comparable accounting platform.
Proficiency in Microsoft Office, particularly Word and Excel, including the ability to confidently use spreadsheets and formulas.
Experience processing invoices, reconciling accounts and maintaining accurate financial records.
Strong organisational and time-management skills, with the ability to prioritise tasks and meet deadlines.
Excellent attention to detail and a commitment to accuracy.
Confidence managing telephone calls, email correspondence and general administrative enquiries.
The ability to work independently, use initiative and manage multiple responsibilities.
A high level of discretion and professionalism when handling confidential information.

Personal Attributes

Just as importantly, we are looking for someone who is:

Reliable, punctual and committed to their responsibilities.
Positive, enthusiastic and willing to contribute to the wider team.
Adaptable and comfortable working in a busy, customer-focused environment.
Motivated to learn and develop their skills.
Accountable for their work and takes pride in completing tasks to a high standard.
Willing to assist wherever needed and contribute to the overall success of the Club.
Excellent communication skills both verbal & written.
Well-presented & tidy appearance.
Be available to work some weekends, when required.

Previous experience within a registered club, hospitality venue or similar customer-focused environment would be advantageous, although it is not essential.

WHAT WE OFFER

At Gwandalan Bowling Club, we recognise that our employees play an important role in creating the welcoming and enjoyable environment our members and guests have come to expect.

We offer:

The opportunity to become part of a friendly, supportive and community-focused workplace.
A varied position that combines customer interaction with administration and accounts responsibilities.
The opportunity to build positive relationships with our members, guests and the wider local community.
A collaborative team environment where professionalism, reliability and initiative are valued.
The opportunity to contribute to the continued success and day-to-day operations of a well-established local Club.
A workplace that values exceptional customer service, teamwork and attention to detail.

HOW TO APPLY

If you are a friendly, motivated and organised individual who takes pride in delivering exceptional customer service and has the administration skills to match, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great addition to our team.

Email: cathy@gwandalanbowlingclub.com.au

Applications Close: 5:00pm, Friday 6 November 2026.

Immediate start available.

We look forward to welcoming a new member to the Gwandalan Bowling Club team!